Proherant offers clinical call center staff who serve as a resource for patients, caregivers, and healthcare providers. Each operational account team is staffed with experienced registered nurses who provide product information based on FDA- and manufacturer-approved materials.

Call center services:

• Receive inbound inquiries from patients, caregivers, and healthcare professionals
• Provide disease state education, product usage instructions, and device education
• Conduct quality-of-life or other customized surveys
• Complete and submit adverse event and product complaint information to the manufacturer’s regulatory affairs and medical information departments
• Process replacement requests
• Compile patient registry data

Call center technology:

• High-capacity phone system
• Skills-based call routing
• Customized data reporting
• Digital call recording
• Workforce management system

All Proherant services are designed to optimize the patient experience with the goal of increasing awareness, access, and adherence to the prescribed therapy.