At Proherant, we maintain a workplace environment that encourages open communication, with a focus on quality customer service. We believe optimizing the talents within our organization will help us deliver a higher level of customer service to our manufacturer clients and their patients. That’s why we strive to match each employee’s skill set appropriately with the role they perform within the organization. For example, our experience has taught us that we can leverage the skills of registered nurses more effectively than customer service representatives in researching appeals with physician’s offices, due to their level of expertise in that area.

Proherant establishes employee and manager ratios that allow staff to receive the individualized attention needed to excel. We value each of our employees and conduct annual employee satisfaction surveys, which help us make meaningful changes within the organization. Finally, we work with our employees to establish performance goals that are evaluated biannually to ensure that quality performance is appropriately recognized and rewarded.